Accessibility Statement

Our commitment

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

What we have done

• Used semantic HTML and ARIA labels so screen readers can navigate the site.
• Provided alternative text for meaningful images.
• Designed for keyboard navigation, including visible focus indicators.
• Used color contrast ratios that meet or exceed WCAG 2.1 AA targets for body text.
• Set base text size at 18px or larger for senior-friendly readability.
• Honored the user's "prefers-reduced-motion" setting throughout the site.
• Sized interactive controls for comfortable touch use, with a minimum 64-pixel tap target on key actions.

Ongoing work

Accessibility is an ongoing effort. We regularly audit the site, fix issues we find, and apply improvements as we add new content. If you encounter content that is hard to access, please tell us so we can address it.

Last accessibility audit: January 1, 2026. The site was reviewed against WCAG 2.1 Level AA criteria using a combination of automated tools and manual keyboard and screen reader testing. The next scheduled audit is January 2027, with ad-hoc audits whenever significant new content is published.

Known limitations

Some embedded third-party content (such as Google Maps, embedded videos, or insurance carrier widgets) may not fully meet WCAG 2.1 AA standards. We work with vendors to improve their accessibility, and we provide phone, in-person, and email alternatives for any task you cannot complete on the Website.

Alternative ways to reach us

If you have trouble using any part of the Website, you can always contact us by phone or in person. Our staff is available to help schedule appointments, answer questions, and provide information by voice.

• Phone: (239) 423-0205
• Hours: Monday to Friday 8:30 AM to 5:00 PM, Saturday 8:30 AM to 12:00 PM
• In person: 9955 Tamiami Trail N. Suite 2, Naples, FL 34108

Reporting accessibility issues

If you find an accessibility barrier on the Website, please tell us. Include the page URL, a description of the problem, and how we can reach you. We will respond within five business days and work with you on a solution.

Formal complaints

We are committed to resolving accessibility concerns directly. If you are not satisfied with our response, you may also contact the U.S. Department of Health and Human Services Office for Civil Rights or the U.S. Department of Justice ADA Information Line at 1-800-514-0301 (voice) or 1-833-610-1264 (TTY).